Join us at our next Open Home: Sun 1 Nov, 10am-3pm (more details)

Coronavirus (COVID-19) Update: 12th October 2020

Dear Resident Families and Friends,

We welcome the move to Level 1, this means that you can enjoy coming and going, taking your loved one to your home, or enjoy your favourite cafe or shopping centre together without worrying about social distancing.

There are only a few requirements we ask to protect our residents:

  1. Please do not visit if you are feeling unwell, and remain away until you are 48-hours symptom free. We also urge you to consider getting a test if the symptoms are possibly Covid-like.
  2. Please register using the COVID-19 Tracer App when you visit.
  3. Please use the hand sanitiser as we remain vigilant to ensure we keep everyone safe.

To date we have been encouraged by the thoroughness and thoughtfulness being shown and we would like to continue giving thanks for your support and encouragement.

Together it helps in supporting our job to protect the environment so many vulnerable people have chosen to call home.



Coronavirus (COVID-19) Update: 22nd September 2020

Dear Resident Families and Friends,

We are delighted most of the country has moved to Covid-19 Alert Level 1, except for Auckland, who we trust will join in the lower level soon.

What does this mean for us now? It is almost back to the 'good old days' where you can enjoy coming and going, taking your loved one to your home, or enjoy your favourite cafe or shopping centre together without worrying about social distancing.

Please read full details in our latest COVID-19 Update letter, as 2nd September 2020.



Coronavirus (COVID-19) Update: 12th August 2020

Dear Resident Families and Friends,

Re: COVID-19 Update

As most of you will be aware by now the government has announced Alert Level 3 for the greater Auckland area and Level 2 for the remainder of New Zealand. This means that due to the vulnerability of our residents, we will be in lockdown as of midday today. This will be for the next three days, pending further announcements.

Please read full details in our latest COVID-19 Update letter, as at 12th August 2020.



Coronavirus (COVID-19) Update: 3rd August 2020

Dear Resident Families and Friends,

The NZ Government announced a move to Alert Level 1 on the 9 June this was very welcomed from everyone all over New Zealand. Now we are at Alert Level 1 we still need to be mindful of guidelines when visiting your family.

Stay at home if you're sick.

Please read full details in our latest COVID-19 Update letter, as at 3rd August 2020.



Coronavirus (COVID-19) Update: 12th May 2020

Dear Resident Families and Friends,

Thank you for the valuable part you have played in helping to keep our care facilities COVID-19 free over the past few months. Our own carers, our residents, and their families and friends have united and kept us all safe. There have been anxious times for many, and we are grateful for everyone's ongoing commitment to protecting our residents.

Please read full details in our latest COVID-19 Update letter, as at 12th May 2020.



Coronavirus (COVID-19) Update: 21st April 2020

Dear Resident Families and Friends,

As promised in our last letter to you, we want to write and give you an update following the Prime Minister's announcement yesterday and the nationwide move to Alert Level 3 next Tuesday.

Please read full details in our latest COVID-19 Update letter, as at 21st April 2020.



Coronavirus (COVID-19) Update: 16th April 2020

Dear Resident Families and Friends,

We appreciate the increased anxiety you may be feeling about Aged Residential Care, with the sad news coming through about outbreaks in Care Homes over the past few days. At UCG we continue to do everything we can to remain Covid19 free, and protect the bubbles in our homes.

Please read full details in our latest COVID-19 Update letter, as at 16th April 2020.



Coronavirus (COVID-19) Update: 7th April 2020

Dear Resident Families and Friends,

We are now Day 13 of the Lockdown and we are mindful of the impact this is having on our families and friends who were frequent visitors to our dear residents. We are working hard to keep everyone safe and protect our fragile "Bubbles". You may not know, but some of our staff are now volunteering to stay at the facilities for the lockdown period to keep our residents safe.

Please read full details in our latest COVID-19 Update letter, as at 7th April 2020.



Coronavirus (COVID-19) Update: 30th March 2020

Dear Resident Families and Friends,

As you know, today is Day 5 in Lockdown. At the Ultimate Care Group, we are pleased we implemented our own lockdown before the requirements, and right now we continue to be infection free. We are working really hard to keep it that way, and thank all our residents, their families and of course our staff in these trying days.

Please read full details in our latest COVID-19 Update letter, as at 3rd August 2020.



Coronavirus (COVID-19) Update: 18th March 2020

Post the NZ government's announcement yesterday we want to update you with the practical steps we have taken at Ultimate Care Group.

Protective Access

As of today (Wednesday 18th March) we are moving to Protective Access. This means that on top of our current requirements, only family known to the Facility staff can visit.

Protective Access also restricts our residents going out unnecessarily and might even encourage a new experience with some Online Shopping.

Village Open Homes

All Village Open Homes are cancelled until further notice. By Appointment viewings may continue following the protective measures already in place.

Ongoing enjoyment

While all our sites are without infection, and New Zealand remains community-outbreak free, let's keep our resident's enjoying their Happy Hours, activities and gatherings just in small groups. Protective Access will help minimize the need for further restrictions.

Self-Isolation & COVID-19 Illness Leave

The COVID-19 Leave Payment as announced by NZ Government reassures everyone that our onsite staff can afford to take time to self-isolate if required.

Finally

Remember it's all the small things done regularly that matter, such as great hand-hygiene, so keep it up. Together we can do this!

Warmest regards,

Jill Darcey
Operations Management
ULITMATE CARE GROUP