Dear Resident Families and Friends and UCG Staff,
COVID-19 Update - No Access
Unfortunately, due to the government's announcement on a Covid-19 case in the community today, effective immediately we are updating the status of all our facilities to a level 4 lockdown.
What does this mean? It is distressing for all involved, but we have to put in place some rules:
- The residents may not receive any visitors until the alert level drops. We hope this is for a brief time, but it is essential to keep Covid-19 out.
- We will be continuing with our intensive hygiene and containment policies on site.
- We will not be admitting any new residents.
- Any non-urgent workers, or contractors may not be allowed on site. Medical staff and essential workers will continue to attend, following appropriate protocols.
- We do not have any concerns on the sourcing of critical provisions and are thankful to our suppliers for making this the case. We will continue to operate as normal.
- Please remember, that this is as stressful for our staff in our homes as it is for the residents and their families. We can only repeat what has been asked of us all, stay calm and be kind.
For families and friends of residents, we ask that anything not deemed absolutely essential is not delivered to your Loved One. If you do feel the items important enough, please leave under the "Drop off" sign at the front door of the facility. The item must be clearly labelled with the resident's name, contents and if food, best before date. It must also be in a disposable container/bag as we cannot return them. We will be sanitizing everything coming in.
All our onsite laundries are working as normal, so please, do not worry about laundry provision.
We ask that you consider ways of communicating with your Loved One via Messenger, Skype, and our staff are happy to help with this, rather than coming to the facility.
Communication with our Facilities
We will keep you informed as the situation evolves. Primarily we will contact families via email through their prime person of contact, and we ask that your families communicate with each other. We will contact you directly if a residents' condition changes, or there is anything else you need to know.
Again, this is an awful situation to be in, and not one or any of us want to be in. We hope it is a short, brief and effective lockdown, and we can safely open our doors again soon.
Ultimate Care Group