Dear Family & Friends,

Re: Changes for AUCKLAND to Alert Levels

Auckland region is moving to Alert Level 3 as of midnight tomorrow, with the rest of New Zealand staying at Alert Level 2. This will be for a minimum of two weeks - another decision is scheduled on Monday 4th October.

It has been a long time for us all in Auckland and we appreciate how much you will be missing seeing each other. Unfortunately, for us at Alert Level 3, it does not mean access to visiting family just yet. We are very committed to keeping everyone safe on your behalf, and whilst we love to welcome visitors back to our facilities, we can't until we are back in Level 2.

Please continue to connect with your loved ones using technology and the 'drop-box' for extra special treats if you would like to, but rest-assured, we have plenty of goodies on site for everyone to share, and spirits are high, looking forward to seeing you again.

Any questions, or concerns, please speak to your Facility Manager.

Warmest regards,
Jill Darcey
General Manager
Ultimate Care Group

Dear Resident Families and Friends and UCG Staff,

COVID-19 Update - No Access

Unfortunately, due to the government's announcement on a Covid-19 case in the community today, effective immediately we are updating the status of all our facilities to a level 4 lockdown.

What does this mean? It is distressing for all involved, but we have to put in place some rules:

• The residents may not receive any visitors until the alert level drops. We hope this is for a brief time, but it is essential to keep Covid-19 out.
• We will be continuing with our intensive hygiene and containment policies on site.
• We will not be admitting any new residents.
• Any non-urgent workers, or contractors may not be allowed on site. Medical staff and essential workers will continue to attend, following appropriate protocols.
• We do not have any concerns on the sourcing of critical provisions and are thankful to our suppliers for making this the case. We will continue to operate as normal.
• Please remember, that this is as stressful for our staff in our homes as it is for the residents and their families. We can only repeat what has been asked of us all, stay calm and be kind.

For families and friends of residents, we ask that anything not deemed absolutely essential is not delivered to your Loved One. If you do feel the items important enough, please leave under the "Drop off" sign at the front door of the facility. The item must be clearly labelled with the resident's name, contents and if food, best before date. It must also be in a disposable container/bag as we cannot return them. We will be sanitizing everything coming in.

All our onsite laundries are working as normal, so please, do not worry about laundry provision.

We ask that you consider ways of communicating with your Loved One via Messenger, Skype, and our staff are happy to help with this, rather than coming to the facility.

Communication with our Facilities

We will keep you informed as the situation evolves. Primarily we will contact families via email through their prime person of contact, and we ask that your families communicate with each other. We will contact you directly if a residents' condition changes, or there is anything else you need to know.

Finally

Again, this is an awful situation to be in, and not one or any of us want to be in. We hope it is a short, brief and effective lockdown, and we can safely open our doors again soon.

Warmest regards,
Jill Darcey
Operations Manager
Ultimate Care Group

Good morning family and friends,

Thank you for your support and encouragement as we have moved up and down the Alert Levels throughout the country over the past week.

It's a relief and pleasure for us to welcome you back into visiting our homes to spend time with your loved ones again.

Just a couple of reminders:

• Please be overly cautious when deciding to come into a facility. Even the tiniest symptom can expose our people so please stay home until you are 48 hours clear of any symptoms.
• Please continue to use our Covid Tracer QR Codes that are displayed as you enter the facility.
• For Auckland only, please make sure you have pre-arranged your visiting time with the facility.

Again, thank you for the ongoing love and warmness to our staff.

Dear residents and families,

We face another week of Alert Level change and would like to take the opportunity to remind what this means for our facilities to make this as easy as possible.

Auckland at Level 3

• No visitors
• No onsite contractors
• PPE is being used and drop-boxes are in place where necessary
• We are also continuing with compassionate exceptions for visitation where necessary and as outlined by the Ministry of Health. This is granted under conditions that does not compromise the safety of our residents and staff.

Please read full details in our latest COVID-19 Update letter, as 1st March 2021.

Good morning family and friends,

Thank you for your support and encouragement as we have moved up and down the Alert Levels throughout the country over the past few days.

It's a relief and pleasure for us to welcome you back into visiting our homes to spend time with your loved ones again.

Just a couple of reminders to everyone:

• Please be overly cautious when deciding to come into a facility. Even the tiniest symptom can expose our people so please stay home until you are 48 hours clear of any symptoms.
• Please continue to use our Covid Tracer QR Codes that are displayed as you enter the facility.
• For Auckland only, please make sure you have pre-arranged your visiting time with the facility.

Again, thank you for the ongoing love and warmness to our staff.

Thanks,
Jill Darcey
General Manager Operations

New COVID-19 community cases in Auckland

Dear residents and families,

There is an increase in Alert Levels in Auckland with Alert Level 3. I'm sure you can appreciate, given the vulnerability of our residents, the need to be more cautious than other parts of the community. Therefore we would like to remind family and friends of what this means for our facilities.

Alert Level 3 in Auckland

• No visitor access unless for compassionate exceptions. If this applies, please contact us Contact Us.

New COVID-19 community cases in Auckland

With Auckland moving to Alert Level 3 from midnight last night for 72 hours, in line with the NZACA's established advice, Rosedale Village in Albany will need to close to visitors with the exception of compassionate or palliative visits. All other advice should be followed as detailed below.

» NZACA advice to rest homes on COVID-19 Alert Levels 3 and 4

Dear Resident Families and Friends,

We welcome the move to Level 1, this means that you can enjoy coming and going, taking your loved one to your home, or enjoy your favourite cafe or shopping centre together without worrying about social distancing.

There are only a few requirements we ask to protect our residents:

1. Please do not visit if you are feeling unwell, and remain away until you are 48-hours symptom free. We also urge you to consider getting a test if the symptoms are possibly Covid-like.
2. Please register using the COVID-19 Tracer App when you visit.
3. Please use the hand sanitiser as we remain vigilant to ensure we keep everyone safe.

To date we have been encouraged by the thoroughness and thoughtfulness being shown and we would like to continue giving thanks for your support and encouragement.

Together it helps in supporting our job to protect the environment so many vulnerable people have chosen to call home.

Dear Resident Families and Friends,

We are delighted most of the country has moved to Covid-19 Alert Level 1, except for Auckland, who we trust will join in the lower level soon.

What does this mean for us now? It is almost back to the 'good old days' where you can enjoy coming and going, taking your loved one to your home, or enjoy your favourite cafe or shopping centre together without worrying about social distancing.

Please read full details in our latest COVID-19 Update letter, as 2nd September 2020.

Dear Resident Families and Friends,

Re: COVID-19 Update

As most of you will be aware by now the government has announced Alert Level 3 for the greater Auckland area and Level 2 for the remainder of New Zealand. This means that due to the vulnerability of our residents, we will be in lockdown as of midday today. This will be for the next three days, pending further announcements.

Please read full details in our latest COVID-19 Update letter, as at 12th August 2020.

Dear Resident Families and Friends,

The NZ Government announced a move to Alert Level 1 on the 9 June this was very welcomed from everyone all over New Zealand. Now we are at Alert Level 1 we still need to be mindful of guidelines when visiting your family.

Stay at home if you're sick.

Please read full details in our latest COVID-19 Update letter, as at 3rd August 2020.

Dear Resident Families and Friends,

Thank you for the valuable part you have played in helping to keep our care facilities COVID-19 free over the past few months. Our own carers, our residents, and their families and friends have united and kept us all safe. There have been anxious times for many, and we are grateful for everyone's ongoing commitment to protecting our residents.

Please read full details in our latest COVID-19 Update letter, as at 12th May 2020.

Dear Resident Families and Friends,

As promised in our last letter to you, we want to write and give you an update following the Prime Minister's announcement yesterday and the nationwide move to Alert Level 3 next Tuesday.

Please read full details in our latest COVID-19 Update letter, as at 21st April 2020.

Dear Resident Families and Friends,

We appreciate the increased anxiety you may be feeling about Aged Residential Care, with the sad news coming through about outbreaks in Care Homes over the past few days. At UCG we continue to do everything we can to remain Covid19 free, and protect the bubbles in our homes.

Please read full details in our latest COVID-19 Update letter, as at 16th April 2020.

Dear Resident Families and Friends,

We are now Day 13 of the Lockdown and we are mindful of the impact this is having on our families and friends who were frequent visitors to our dear residents. We are working hard to keep everyone safe and protect our fragile "Bubbles". You may not know, but some of our staff are now volunteering to stay at the facilities for the lockdown period to keep our residents safe.

Please read full details in our latest COVID-19 Update letter, as at 7th April 2020.

Dear Resident Families and Friends,

As you know, today is Day 5 in Lockdown. At the Ultimate Care Group, we are pleased we implemented our own lockdown before the requirements, and right now we continue to be infection free. We are working really hard to keep it that way, and thank all our residents, their families and of course our staff in these trying days.

Please read full details in our latest COVID-19 Update letter, as at 3rd August 2020.