FAQs

Frequently asked questions

We enjoy having your friends and family in the village. They are welcome to stay with you for up to three weeks, and up to a total of three months annually. All you need to do is let your Village manager know ahead of time and discuss any details.

Your home is your home! You can make changes to furnishings that make you feel at home. For anything more or if you're not sure have a chat with the Village Manager.

Absolutely! You can live your life however you choose within the general Village rules. We're here to support you but not intrude.

Please talk to your manager as not all apartments are suitable, so it is on a case-by-case basis. There is a no-replacement policy.

Parking spaces are available for residents in a secure gated area.

You sure can. Normally your mail is delivered to the main reception and we'll deliver it to your room.

Our team includes fulltime staff who organise daily activities. Our programme is most active during the working week to leave you free to spend time with your family on the weekends. Please see our example schedule, the actual schedule is updated monthly.

We like our residents to get as out and about as often as they wish, so we have a sixteen-seat mini bus (with wheelchair access) and a ten-seat minivan.

An Occupation Right Agreement (ORA) is the legal contract that gives a person(s) the right to occupy a residential unit in a retirement village. It sets out all the relevant terms and conditions, in compliance with the provisions of the Retirement Villages Act 2003 and the Retirement Villages (General) Regulations 2006.

An ORA covers all the key information about the Village and Village life. It explains the running’s and procedures of the Village. The ORA includes management, and the rights and responsibilities of each party.

  • The Statutory Supervisor is an independent professional organisation approved by the Registrar of Retirement Villages who provide residents' protection and guidance.
  • UCG Rosedale's Statutory Supervisor Service is provided by Covenant Trustee Services Ltd, PO Box 4243, Shortland Street, Auckland 1015.

You have 15 working days to be sure of your decision before you move into our Village.

Ultimate Care Group covers the refurbishment costs.

These costs are included the Monthly Fees. We remind Residents that you are responsible for insuring your contents.

Our minimum age to come and live at Rosedale is 65.

The Monthly Fees are not fixed and are reviewed annually. This is usually done at the Village Annual General Meeting. Any fee changes are usually made to closely aligned with the pension, affordability is a key motivator in setting this fee.